Jack's Grill - Feedback

Don’t get me wrong, the food is damn good. But it’s the little things that matter. Mozzarella sticks didn’t come with marinara as advertised, paid extra for a l...

Seems understaffed and far from what it was like on previous visits a few years back. The food quality, value and portions are far less than it used to be.

Rap music was playing Dietary restrictions: I am gluten free and they made it without bun and changed gloves

The food quality was good but only a quarter pound patty in my burger and small milkshake size.Needs two patties on the burger and another 10 oz in the milkshak...

Melissa was amazing and kind. The service was fast and friendly. It was nice to hear the college kids laugh and make plans. The food was perfect and worth every...

Delivery was fast.....Why was it so cold? Food was Terrible! Flat shoe leather burger. Chicken tenders taste freezer burnt although they swear it's not frozen....

If I could give negative star I would. Ordered through grub hub, it said delivery 35 mins, after 45 mins the guy picked up and said the food is out for delivery...

Ordered delivery and not only was the order 1 hour late, but the driver failed to call me like they promised and also did contactless delivery when I specifical...

First time visiting Ithaca and here for a wedding weekend. We're from LA so the first thing we noticed was how quiet things get after dark compared to what we'r...

It seems like most of the terrible reviews stem from delivery orders. I dined in today and it wasn't bad at all. I was super hungry, and I decided to build my o...

65 minutes for Mozzarella Sticks and a Shake HORRIBLE service (delivery) Title says it all. Having worked in food service I usually reserve a lot of patience fo...

Food was really good. Spicy cauliflower was amazing. The only negative is that the service was extremely slow and they never completed the door dash to let me k...

Went to Jack's Grill while visiting Ithaca for the first time . Each of my friends who came with was some degree of sick the next morning. Queasy, sweating, bat...

Very friendly staff clean and the food is very tasty decent price for Wednesday special will definitely recommend

3rd time I ordered. First time was great perfectly cooked burger with a very very slight pink in the middle juicy. This time the Burger patties were dessert dry...

Having previously worked in food service, I usually try to be patient with slow order times, even when the staff is slightly understaffed. However, waiting over...

I visited this restaurant during homecoming for a quick meal and ended up trying the grilled chicken sandwich. It was priced at $10 and was so small that I coul...

I visited Jack's Grill for the first time while in Ithaca, and unfortunately, it was a disappointing experience. Every one of my friends who joined me was feeli...