Jack's Grill - City of Ithaca

65 minutes for Mozzarella Sticks and a Shake HORRIBLE service (delivery) Title says it all. Having worked in food service I usually reserve a lot of patience for slow order times, (They were slightly understaffed) but over an hour on what should be 5 minutes of work is just unacceptable. The expo hid in the kitchen the entire time, only coming to the front to angrily shout completed orders. Any customer inquiry their orders time was met with some variation of ?We?re short staffed, it will take however long it takes?. Usually said with a hint of passive aggressiveness that told everyone in the store that the staff had zero sense of urgency and lacked any respect for customer service. Store could use a total staff overhaul, and tell the hiring managers to start enforcing drug screenings if they want good employees.

Food was really good. Spicy cauliflower was amazing. The only negative is that the service was extremely slow and they never completed the door dash to let me know that it was done.

Went to Jack's Grill while visiting Ithaca for the first time . Each of my friends who came with was some degree of sick the next morning. Queasy, sweating, bathroom problems, literally you name it. Not to mention they never called my friend's name to receive the food she paid for for over an hour. Food was decent if you can overlook how awful you might feel the next morning. Service is incredibly slow. Definitely avoid this place.

Very friendly staff clean and the food is very tasty decent price for Wednesday special will definitely recommend

3rd time I ordered. First time was great perfectly cooked burger with a very very slight pink in the middle juicy. This time the Burger patties were dessert dry and no amount of sauce and pickles saved it. Also near the end of my meal I almost choked on butcher paper. I checked if it was from the packing paper that they lay in the take out box. Nope. Threw out the rest of the burger.