Zermatterstuebli

Great food, poor service. First, let me say that I hate to write this review because we had an awesome dinner at Le Gitan, the sister restaurant next door, earlier in the week. So we had every expectation that tonight would be great at Zermatter Stubli. Unfortunately, the comments left by other reviewers about poor service from one particular waitress at this restaurant rang true for us tonight. Simply put, the waitress we had was rude and did not make us feel welcome. I could give multiple anecdotes but will just share a couple: 1) When we arrived, she claimed we didn’t have a reservation — though I pointed our name out to her in her reservation book — she then pointed to a table for us without showing us to the table. 2) Another party arrived after us and she had served them drinks before even bringing us menus. 3) We asked her to call us a taxi and she responded by handing us a business card — not helpful considering we don’t have Swiss mobile phones. It’s sad, because the restaurant is cute and the food great! But service is key to any experience and can make a good meal great or terrible. Unfortunately, the waitress really created a dark cloud during our dinner and I regret reserving here. If you try this place out, come for the food but beware of the risk of poor service from this particular waitress. With many good restaurant options in Zermatt and with many visitors having a limited time in the village, I suggest you prioritize other restaurants.

We had the raclette with herbs which was 10/10 and the sausage rosti which was average. Staff was really hit or miss, I think it really depends on the language they speak. Having read reviews here before going there and seeing people complain about it, I was already on edge and I guess we know why. The French speaking staff were quite nice (since we spoke French), The german speaking staff were much ruder and didn't seem like they really wanted to be there.. got close to ruining the night but we survived. Would go back but would just go with no expectations of feeling welcome by their staff

Had the veal sausage and my friend ordered the vegetarian ravioli. The taste was good but i would have liked some gravy or bread to go with the dish.

If the service stars can go up to 10, I will put 10. We were being guested pretty well. Especially to the lady who gave advices since we 3 are all blank to the cheese fondue. The lady won't exaggerate, and suggested us to go with the classic one. It turned out to be perfect. It's ok to shared one cheese fondue for 3, and we did order one more salad, and potato as well as 2 glasses of wine. Costed us less than 20FR on average. If you wanna try, and not sure where to go, this is the place you should come. Highly recommended. Again to the lady hosting us today. Appreciate.

The food was delicious and there were many customers.