The Rose Crown - York

I made a reservation 10 months in advance for my stay at this restaurant, as part of a longer tour of the East of England. Today, I received a call where I was chastised for not responding to an email. Despite explaining that I was away and not checking my emails, I was informed that I had been charged the wrong rate and was asked for more money. It took the company 10 minutes to realize their mistake and now they expect me to rectify it. The staff member on the phone was rude and unhelpful. They have had my reservation for 10 months, but now, just 3 days before my stay, they want to change the contract terms. I do not recommend staying here and suggest others to be cautious when dealing with the staff.

The waitress taking orders and serving food was not very welcoming. I arrived at around 5:30 and my order was not taken until about 20 minutes later. By 6:40, my meal still had not arrived, so I had to leave. This is unacceptable. The staff could use some customer service training.

Being in York for a week, we were only staying across the road from the Rose Crown, so decided to give it a try based on good TA, reviews. A warm, comfortable friendly atmosphere engulfed us on arrival. It was early evening so plenty of table space g there wouldn't be later., we discovered! We chose a table for 2 near the delightful open fire. Ordering drinks at the bar, we perused the menu. The pies come recommended but not feeling we could manage them, having had a sizeable lunch, we opted for sausages mash flat iron steak with salad chips. The food arrived after 20 mins, which indicated it had been freshly prepared. Both meals were superb, both in presentation, generosity flavour. My steak melted in the mouth, the chips were hot crisp altogether moreish! My husband's sausages were meaty flavourful goo, with creamy mash d tasty cabbage. The friendly waitress who asked if we were enjoying our meals, had time to chat to us also took a second drinks order, which she brought over. The first course having settled by then, I decided to have a dessert chose the apple and blackberry crumble with icecream. Once again, a delicious dish with a crispy crumble topping sweet but not overly so, fruit filling. If it hadn't been for having to wait another hour, we would have stayed for the popular quiz night, which begins at 9pm. But having had a tiring day during touristy things in York, we left feeling replete very satisfied. Well done Rose Crown, a true gem of a pub!!!

The staff were friendly, the room was clean but noisy and could benefit from secondary glazing (specifically room 3). The mattress could be improved. The breakfast was decent, but it would be nice if they offered more tea, coffee, or toast without having to ask for it. I would consider staying here again.

Stayed overnight here on a Sunday having spent the afternoon at the Barbican, watching the snooker. Chose to eat here and we both opted for the Sunday Roast, one beef and one chicken. Very nice food, good quality and freshly cooked. We did find the restaurant and bar area a tad cool as we were sat there and noticed the radiators weren’t on. However our room was warm, clean and functional. Breakfast next morning was excellent, if a little slow at coming out, although that was probably as it was freshly cooked to order. Free parking too is a huge bonus.