The Jjs Own Store - Wood-Ridge

Buyer beware. Keep good notes and document everything in writing by sending her emails. My saga has been going on since Feb. 15 SIX MONTHS! I received the wrong order, spoke with JJ and she told me to keep what I received and she would have my order delivered the following week. Nothing ever came. I spoke with her about 3 or 4 more times, she remembered me each time and referred to me as Maureen from Cliffside Park. Each time I was given an excuse and a new delivery promise. Then in April I could no longer reach her by phone. I emailed asking for a refund, never heard back. I disputed the charge with my credit card company and was issued a credit. Then she had the nerve to deny my request and provided delivery confirmation which of course was for the incorrect order. The credit card company reversed the credit. I had to reopen the dispute and provide additional details and proof. Credit card company issued the credit once again.JJ, your customer service is horrendous, people looking to buy your product should not have to go through what I did to get their money back when you fail to deliver. I never intended to go this route and leave a review, but you have left me no choice.

If you want to be charged and never get your product, then order at your own risk! I’ve tried to email and contact them it’s been 12 business days and has not shipped! I have ordered from here before and never had this issue, only other time was I ordered 4 bottles and they sent me two, never answered had to call me credit card company to get my money back! Wonderful product, horrible customer service! It’s to bad!

I ORDERED FLOUR CRACK IN APRIL AND I HAVE NOT RECEIVED MY ORDER AND IT WAS DEDUCTED FROM MY CREDIT CARD. UNABLE TO REACH ANYONE VIA EMAIL OR PHONE. WHEN I CHECK MY ORDER FOR A STATUS IT SAYS NOT FOUND. i DON'T MIND THE WAIT BUT AT LEAST RESPOND TO MY INQUIRIES.

I placed an order on 4/21 and have emailed and private s messaged numerous times with no response. Order to date has not been received. When I call there is no answer and no Vm and line just disconnects after a few rings. As I read the other reviews I see several people having same issue. I understand you are moving to a new location. I would just appreciate a response so I know whether to wait a bit longer or expect a refund.

I hear such great things about the product, however I placed an order almost a month ago and never received it when the website stated 3-5 day shipping. Some sort of update would be nice.