Kfc - Shelby

Good food but slow service and unfriendly employees.

I went to this KFC for Lunch. I dined in. I got 2 plain Chicken Sandwiches. I got a 3 piece dinner of Original Recipe Chicken. The Service was good. Wasn't great I was surprised it took so long no customers here. But they made my Sandwiches plain like I asked. The Sandwiches were definitely the highlight I think their Chicken Sandwich is better than even Chic Fil A. It's bigger to. So juicy so yummy. The Chicken Wasn't quite as good. It was good But I have had better Original Recipe. I got fries to. I just don't like these fries at all. Just to much salt never taste good. Miss potato wedges a lot. They always have good Pepsi to. But I still say the large is smaller than it used to be. I can tell the cup is smaller. Restaurant was clean. I'll definitely come back. I'd definitely recommend this KFC

We just recently ate here for lunch. This location out of the two locations in shelby nc used to always be the best. But this time they had the new kiosk system in where you order yourself, which is okay for some, but think about the location and being people friendly. Some people have cash and still have to make it to the register to be able to pay for their meal even after using the kiosk. Think about all the people in our county who need help with the kiosk because of age, education, generation, or cash only. You can NOT throw kiosk their because of short staff and expect it to work for all people in this county. And when people do NOT understand the kiosk number one and have cash you need to wait on your current customers in line. We used the kiosk, not only was our order incorrect but the whole time we were their the staff complained about being short staffed loud enough the whole lobby could hear them. Cursed words about the frustration could be heard as well. Their was a sweet older couple standing at the register as we walked in and after we ordered at the kiosk this couple kept waiting 10 min after we ordered at the register for someone to help them. Very embarrassing for the KFC name especially in shelby nc seeing as the one on Grover street shelby nc has the absolute worst customer service ever. The food if it is correct Is usually always delicious but the service makes you never want to come back. You can only take one order at a time and do one thing at a time. But take care of your drive thru and customers standing in front of you in your lobby FIRST! DO NOT ever make your lobby guest feel like a burden because of a staff issue and DO NOT ASSUME EVERYONE CAN USE THE KIOSK!!!! their are many people that can't andwon't. Huge downfall with KFC.... Will not be back for a while.

Good place. To eatParking: Free parking at their place

Was very busy, a little bit of a wait to pick up an online order, but friendly staff.Vegetarian options: Several menu itemsParking: Front , side and back parking