Bertucci's Italian - Feedback

I wanted to eat and go. After 25 minutes waiting time we finally got water. we were there an hour and the place wasn't even busy! it was ridiculous!

We had a confirmed reservation. When we arrived, they told us that they never got it because their system is down, but that they could prep one table and we sit...

I have never sat since there was no hostess to acknowledge me. I will not return.

This restaurant should be removed from OpenTable. Our reservation was basically ignored as there was no staff to serve customers. The place was nearly empty and...

We were seated fairly soon after we arrived and around our reservation time, even though there was a line. Our server was amazing! Jovial, quick, and everything...