La Madeleine - Rockwall

I’ve been going to this location since it opened. The quality of food has dropped some but even worse is the customer service. Nobody answers the phone for take out orders. Take out orders are always wrong. There’s been steady decline there to the point that this is my last time eating at this location.

Stopped by to get a drink and some pastries to take home. Got 2 of the fruit tarts. They were awful ?. Had not flavor at all. We were very disappointed. We love la Madeline pastries, but this was awful.

First time here and wasnt sure of the process but a nice lady explained the process. Food was amazing. I just wanted a light lunch so portions were perfectWheelchair accessibility: I am on a walker and i struggled with the heavy doors a little. Its not a smooth glide into builing but not bad either.

Need tobe more friendly there was no one in the front it was my first time

I received excellent service as part of a pick up order for a custom cake and two dinner orders. Though my order wasn't ready when it was supposed to be, the staff was very apologetic, friendly, and offered me a conciliatory drink for my wait. Theo, Yasmin, and Evelyn took good care of me and gave me regular updates while waiting for the last parts of the meal to be prepared. Our food, and the cake, were all perfect.