Pollo Tropical - Feedback

A whole chicken with one side of Fried Yuca ordered. I come to the restaurant to pick up my order and was told that they do not carry 90% of the sauces advertis...

Customer service and food is horrible, this use to be a great pollo tropical but not anymore with the new workers. There were two young African American workers...

Manager claims no employees to attend people inside because not enough employees to take the order inside only online orders or take out, but I have count over...

Great Experience! Mark( The manager) and his staff were very friendly and helpful. I placed a large catering order. He walked us through the order. They made su...

Worst experience at Pollo tropical! I ordered the Pollo and pork family meal. I asked for an order of tostones and the lady said they didn 't have any. So I ask...

The chicken was hard and dry and hard to bite. The rice was pure cold

I wasn't feeling well, and my doctor suggested I have some rice and soup to help me feel better. The soup was delivered hot, and the chicken was really tasty, w...

I ordered crispy chicken, but when the delivery driver arrived, he was informed that it wasn't available on the menu. They told him the order would be canceled,...

The Caesar salads had old, wilted lettuce, and the chicken was dry, lukewarm, and tough. This wasn’t my first experience like this, so I can’t risk dining at th...

The best grilled chicken in town!