Eclair Bistro - McKinney

We never write negative reviews, but this was by far one of the most frustrating experiences we have had in a Dallas area restaurant. We have really looked forward to eating here and finally decided to celebrate 2 February birthdays here. The service was super slow. We waited over an hour to even get a drink or be acknowledged. The food was good, but not worth the wait. We had reservations, but we were not seated when when we arrived. There was no acknowledgement of why we were there, even when we mentioned the birthday celebrations again. Management was no where to be seen. Even though the “issues” with the service were acknowledged, there was no resolution. It does not seem like a unified team, and it appeared that there was little communication or leadership. The menu was abbreviated due to valentines week, and it seemed that was a good excuse for the lack of service and availability of some food. The upstairs bar and music (what time was remaining for the entertainment after we finished our meal) was great. We will likely go back to listen to music upstairs, but really don’t need to experience the restaurant again.

We have been there a number of times. The 36 oz Ribeye for two was tender bet over cooked. Ordered Med Rare came back med well.

I was a little worried after reading other reviews, but everything else in downtown was already booked and we had tickets for the musical at MPAC. We were immediately welcomed by the hostess and our reservation was confirmed. The ambience was very unique in downtown, but the music was a little loud. (The restaurant was not very crowded so that more people can help. Our server (Camille was very helpful to explain the menu and make recommendations. She did a great job to keep my waterglass full (which is never a simple task and our meals were hot and prompt. The Crab Cakes were delicious, and the Steak Oscar was perfectly seasoned. We will definitely come back.

Has not loved the new menu, no longer my favorite wine (Gundlach Bundshu), they were from crabcakes and do not do any substitutions on the menu. As one of our favorite restaurants.

Food is delicious. I have never been disappointed in the food and my most recent visit was equally wonderful in that regard. The service however, is not so great. Although the servers are quite friendly and really try , they just don 't pull off very good service. Very slow in getting drinks and all courses. One drink came about 20 minutes after it was ordered. Meals were not brought out all at the same time. Minor, I know, but it wasn 't that crowded so this should have been quite easy. The food is so good, I 'll still continue to go back and recommend it to others!