Barracuda Inn Resort - Malindi

Nice resort on the beach of watamu. italian owner and italian staff.

This place is right on the beach and it is such a perfect beach. The common areas, including the pool, are very nice. What it misses is a client-service oriented staff: we checked in into a room whose AC was broken and made noise like a tractor. Having the place more rooms available, staff shouldn't haven't place us there in the first place. Next morning we complain to the gentleman at the reception at 10am for it to be fixed or a solution found. When we check the status at 4pm no action had been taken. We are suggested to move to another room, that I am even invited to see. It looks like the AC cannot be fixed on that day, and we are offered another room , but not the one I was showed... another one, as that doesn't have the key (well, later tonight there is a xou0le staying there.... ... Why showing me a room if I cannot move there? Staff at breakfast was really rude, not even good morning, terrible, it does make you start your day in a bad mood. Finally, reception couldn't figure out our bar consumption despite all the papers we signed... More weirdly, is having the Italian manager (or owner there and no action taken to improve your stay as if this issues were normal. Considering the location and access to the beach, it is a good place to stay, close to the more central part of Watamu.

Location very beautiful. Food wasn't great especially for vegetarians. Everything was too italian!

This is a wonderful hotel with a fantastic and helpful staff. I actually enjoyed staying in rather than venturing out to the beach, where some pushy individuals might engage you in small talk just to sell you something or persuade you to go on a trip. Unfortunately, I encountered a few aggressive people after politely declining their offers. While I understand this is beyond the hotel’s control, it would be great if there was a way to address it. On a positive note, Samuel from the animation team brings an incredible amount of energy that truly enhances the experience!

The atmosphere is fantastic, with a location right by the beach! The sunset views are breathtaking, and the customer service is top-notch. The manager is approachable and laid-back. This is an excellent spot for a family outing or a relaxed day by the shore. The beer prices are quite reasonable, averaging around shs. 250 for a beer.