Chinese Empire Chen - Lower Saucon

This place has the worse customer service ever. The driver took my food to an incorrect location. Lied and said he handed it to me. Sent a photo of the food on a door handle of some type of business that was NOT my home or address. I called for 2 1/2 hours for the run around. They lied and told me the boss was on her way to me, for only to have 2 guys showing up with the food from the wrong address that they picked up and gave to me cold. The guy had the nerve to tell me I will get a free soda next time. There will never be a next time. Mistakes happens but to give me a close to 3 hour run around was so unprofessional. They was so cheap they didn’t even make a fresh order to give me. They just have the driver fetch the 2 1/2 hour order to give to me. Now see this picture and you will see that this is not a place of residence

I asked for the sesame chicken combo but they gave me chicken broccoli instead with the pork fried rice being drenched in

Can’t make a credit card payment over the phone?!?!? Come on empire Chen. You can do better than this.

First off, ew! I got chicken pad tai and it was far from. I don’t even know what was in it. It was a mess, mostly soggy noodles and hardly any chicken. The pieces of chicken tasted terrible. I couldn’t eat any of it. The fortune cookies were expired and they didn’t give any utensils with my meal. I was told a delivery time and it arrived an hour after that. Terrible place.

The family that owns/works here is very friendly. They did get swamped with orders while I was there but they tried their hardest with getting orders made. The food here is delicious