Lobby At The Sanctuary - Kiawah Island

Over priced. terrible customer service. reservations line was impossible to reach. when someone finally answered they hung up on me. then i called back and was put on hold for over 15 minutes. they said they were really busy and yet they still have rooms available. Poor management of the property. The setting is magnificent but this hotel needs a complete facelift including personnel. They do not seem to care about the customer. I wish it would change because Kiawah Island is special. Instead of staying here again I am going to use Arbnb.

The rooms are very well appointed. The bedding is luxurious. The staff is mostly friendly and helpful. A bit hard to get to. Would be nice if they had a more moderately priced restaurant on-site. Room service was good. The club level upgrade is very much worth the extra price-to get into the club room for meals, snacks and drinks. The location is perfect for all the golfing and other things to do on the island. Valet parking is nice $28/night) but guest parking is close enough to walk. Great view of ocean and easy to get down to a very nice beach. In case it 's important they have Pepsi products instead of Coke products for those of us who prefer Coke). Make sure you ask for a room away from the ice machines-no doors where the ice machines are and the running motor and relatively constant noise of the ice hitting the ice buckets was annoying for the price of the room we asked to be moved and they happily accommodated us). The only issue was the loud live band on the courtyard steps on Saturday night. Although they stopped at 9 it disrupts the idea of having a nice quiet relaxing evening in the room for the price paid for the room-we might have stayed elsewhere on Saturday night had we known in advance) since we had to get up early the next morning for our drive home..

The Sanctuary is a lovely hotel. It's been a month since our return and I have to say the #1 area that left an impression on me was the housekeeping staff. I believe the housekeeping staff was the best I've ever experienced in my life. Not only were they the friendliest, nicest people, but they did a phenomenal job. We ordered room service twice and they were wonderful also. We were traveling with a group and The Sanctuary staff were the ones who picked us up at the airport. I'll spare the details, but I've never been treated so rudely by a hotel staff member as the young woman who was part of the team that picked us up. I spoke to her supervisor at the end of our stay. He was polite and listened to my grievance, but initially I had a sneaking suspicion that he was apt to believe the young woman who had already told him her side of the story. I do feel though that once he heard things from my perspective he could empathize with me. A special shout out to Cade at the front desk who helped me with an issue with our room when we first checked in. He displayed the level of customer service that I would expect from a hotel of this caliber. I was still rattled from my airport transport incident so it was nice to be treated respectfully.

We spent 5 days at this resort. The level of service, amenities and quality of the rooms are top-notch. Our ocean view room was very thoroughly serviced each day and our towels, if we had already used them after daily housekeeping, would be refreshed again during turn-down service. We had a little 'frig in our room that allowed us to chill the bottled waters they would provide each day on our nightstands. The light switches in our room all had dimmers on them so you can adjust how light you want the sleeping area and bathroom to be at night. A ceiling fan helped keep air conditioned air flowing over night. All staff we encountered were professional and friendly. We rented bikes for the week and had a great time biking on the beach, their winding bike path through the island as well as through the neighborhoods to see the different houses. The landscaping around the resort building was immaculate and the beach was free of trash an enjoyable place to walk.

I’ve been going here for years, it’s wonderful! The rooms are well appointed like the rest of the hotel. The guys at the beach are fabulous, Robbie and Albert took great care of us! Donalyn at the Ocean Room is always so kind. Charlie and the entire gang on Club Level are fantastic! I love this place!