Starbucks - Jacksonville

Normally, this Starbucks is really good. I ordered two hot chocolates and what I received made gas station hot chocolate better.Heavily watered down to just brown water, little flavor, no whip cream. Very disappointed in what I received verses what I expected to receive.

I waited over 30 minutes for my coffee. The baristas were incredibly rude and had 0 customer service. The barista told me they didn't have time to set up the display for food and didn't know what they had left in stock to eat. I will never come back

I don't ever walk in to Coffee shops but I had a gift certificate and wanted to check this location out. The Yopp road location. So glad I did. I am a stickler to customer service and I must say Andrew sincerely took extreme care with me. Especially considering how I looked today. Coming from the barn animals. Lol. That young man will be the reason I come back here. Momma Rachel approved. FYI, stick the tip in a bag, ask for a pen, write Andrew's name on it and hand it directly to him. This way he gets the whole tip. Starbucks hired an expert and customer skills master when they hired him.

Prices are going up cost me 14 dollars for a grande drink and 2 cake

I come here as a delivery driver for Doordash, so I've never tried their coffee or other products.The building is one third of a little strip mall type place, so parking can be a pain when it's busy. There is a drive thru, and it's generally got a long line. I'm unsure how fast it moves though, I always go inside to pick up orders.The inside has a surprisingly good amount of space. There are lots of places to sit, and an area to stand with adequate breathing room while waiting for orders. The lighting reminds me of a cave; the further back you go the dimmer it gets which is kind of cool. Despite that, there is something I can't really put my finger on that makes me profoundly uncomfortable here.The employees I've encountered aren't the most friendly. They aren't rude, but I get the impression they can sense my discomfort, can tell there's no way I'm a customer, and I don't look like the type of person they want around longer than necessary, so interactions are very business like. Luckily the orders are typically ready when I arrive, so I can just grab them and go. Speed is an area they excel at here, in my experience.My only major complaint, is I despise the way they put single cups of coffee in bags. The bags are unbalanced then, and they lean heavily to one side if you try to carry them by the handle causing the coffee can spill a little, so you either need to hold from the bag from the bottom, or smoosh the bag and hold from around the cardboard holder inside the bag. They also won't fit in my cup holder inside the bag, so I have to buckle it into the passenger seat, but the bags are so small they have lots of room to wiggle and slide around even with the seatbelt tightened to the max, so I've either got to take attention away from the road to make sure it doesn't tip over. I can't just take the cup out either because the bags are sealed, so if I open them the customer can reasonably suspect I tampered with their order. It's a waste of bag and extra hassle with only a single cup.It's a lot better when the bags are balanced with two cups. They don't slide around or lean to the side, but you still have to carry them from the bottom because the bag handles are awful and tear off easily.Overall it's not a bad place though. If you can afford it and like their coffee, I will happily deliver it to you.