Holiday Wine Cellar - Escondido

Please change your Google hours. Drove down for no reason.

Unfortunately, my review for Holiday Wine Cellar is low due to a very rude and unprofessional interaction I had with the owner. Prior to going to the store, I went online and noticed that they had two rare bottles in stock (Fortaleza G4). Understanding that these items are hard to come by I went to the store to purchase them in person rather than online. I am aware many people will used unfair tactics to acquire multiple bottles which leave many customers unable to obtain one including myself. While I was in the store I was able to find the G4 on the shelf however, the Fortaleza was not there. I asked the nice older women if they had the bottle and she kindly went to the back to retrieve one for me. I informed her that I could order online if that was the best method but she informed me that it was ok. During this time the owner proceeds to ring up the purchase and notice my account information. She then proceeded to call me a “Cherry Picker” aloud and state “I am not a loyal customer and only purchase their rare bottle” in a rude and condescending tone. She then expressed how she has been in business for over 19 years and hasn’t seen anything like this. I returned the bottle right after and then received a sarcastic “Thank you” as she walked off. As an Escondido resident, I wonder If she has told others that their account is not deemed a “loyal”? Did she give them the same verbal treatment? Or how many online orders are being filled for true “Cherry Picker” while she talked rudely to in store customers? It’s unfortunate that this was my experience today considering any other time I have gone to the store the staff have been friendly.

This is the coolest liquor store ever. This time they had a giant, fluffy, super sweet dog there, too. Grabbed some local wines.

Holiday Wine Cellar is great. They provide an extensive catalog of wine, beer, and spirits. Many rare and interesting finds. The wine socials on the first Wed of every month is a lot of fun. I highly recommend that you check that out. Lastly, the best part is the staff. They are very knowledgeable and friendly. They will bend over backwards to help you. It truly is a great find.

First time coming here and I must say WOW!!! I cannot believe the amount of options. Super friendly and helpful staff. I went in to purchase a bottle of whiskey as a gift and was not sure what to get. I was helped immediately and the lady was so helpful. Excellent customer service.