Five Guys - Denville

I go to the restaurant frequently and I noticed that a new manager in a black shirt recently came in and he has had excellent service with my friends and me on my last visits. Now everything is better in the restaurant

I believe they have a new manager. I honestly don't think he should be talking to his employees that way. Everyone needs a job but you should not treat them that way. Sad to put someone in power and treat others that way. Five guys in denville nj .

Really nice people. the night shift manager is attentive. fast services, def go to for dinner grabs. super tired after work and they r just really fast.

I waited for 20 minutes to take my order today. The young black man working said he was busy instead of giving me the order by reaching out his hand. I will report you all the way to your head office.

Customer service is not dead! No business is perfect and mistakes happen, that is inevitable. To me, the important part is how these mistakes are handled by the staff. At this restaurant, the staff ensured that my issue was handled with care and consideration. From the shift supervisor (I believe his name was Carlos), to the store manager, Anne, all the way to the district Manager, James, everyone was thoughtful and professional. And yes, their food is always delicious as well!