Potbelly - DeKalb

Over priced scraps. Sandwich had no toppings, 3 tiny tomatoes and a pinch of lettuce for a big BLTA? Minus the A because they forgot the avocado, but didn't forget to charge me for it. For $20 I feel ripped off, they should just close down and do us a favor at this point.

I love Potbelly. Their sandwiches are great, the staff is friendly, and the atmosphere is perfect.

Unbelievably bad experience. We went through the line, like normal, no issues. We were polite, said please and thank you just normal fast food ordering behavior (at least for my mother and I). Got to the cash register area and laid our stuff down at the left cash and stood waiting to be cashed out. The only woman on the line (date 9/8 at approximately 6:45pm) SKIPPED US and cashed out the man behind us on the register on the right and the woman behind him. We stood and waited maybe she 'll cash us out once we get our shakes. Our shakes were done and this woman kept her back turned to us fiddling with bags for order pickups. We waited. Still ignoring us. I politely asked the man making the shakes (projected my voice so there 's no way she couldn 't hear me) if we could please be cashed out. He yelled at the line for someone to check us out. She turns around and helps the man who had walked in behind us. She completes his order and turns back around to what she was doing previously, again ignoring us. I, again, loudly (and admittedly with less politeness) ask if we can please be cashed out. She slowly turns around and looks at us and saunters over. Checks us out. We leave. What in the world was this woman 's problem?I 've worked in retail before (5 1/2 years). I never in my life treated a client/customer like that. Age, gender, creed, health, (dis)ability, nor skin color ever determinated how I treated clients. I helped people who were rude, polite, or indifferent. This woman needs a serious attitude adjustment. Does the owner/manager really want her to continue treating customers like this? We won 't be back. Ever.

First time trying the food there was very delicious

Great food. The parking lot is covered in trash like a 3rd world country, though.