Papa Johns Pizza - Wytheville

If I could give it a lower star rating I would. I ordered a Delivery and When I received it I didnt have my drink my sauces and my pizza was demolished against one side of the box and the toppings for not even on the crust. When I called the store no one answered so I went on line and submitted a complaint. Hey the manager called me apologize offered me my order for free and a refund. This was on March 29th I have yet to receive my refund and I 've called the store several times And was advised that there was no manager on site and that maybe I called the wrong Papa John 's in town. We only have one Papa John 's in town. I called back and spoke to the manager she said she had forgot to do the refund and it was taken care of. Days later still no refund and she told me it Had been refunded and when I asked her how much had been refunded she did not even give me a total close to what I had spent. I was advised to go online to chat and chat advised me to call the store back because they can only do the refund from the store. I called the manager once again. She was very rude and aggressive advised me that I could not have the corporate 's phone number cause she didn 't have it I requested for her manager to give me a call and she said that she would pass the information through but he probably wouldn 't call me that I would just have to wait. I called my bank there is no refund submitted or is there one pending. I have been Waiting for my refund that 's supposed to take three to five business days since March 29th it is now April 12th. This is the worst Papa John 's I have ever ordered from. The manager is one of the rudest People have ever talked to and I have worked several years customer service and retention. The interaction started off with some hope but then went to ohh I 'm sorry I forgot onto It 's already been taken care of on my end you just have to wait on your bank from there to There 's nothing I can do And ended at I don 't know our corporate phone number ... You can 't have my managers information ... My manager probably won 't call you but I 'll push the information through. I still have not been contacted by her manager, about the last complaint I put in online or her. She was very unprofessional, an employee lied to me to get out of dealing with my call, and she blamed being busy when not resolving my issue the first time, she was then deflecting blame and avoiding responsibility, then had no accountability and was aggressive almost threatening like she was daring me to keep calling about the issue. She offered a resolution of my order and a refund and I was not able to deliver anything. Which left a bad taste in my mouth and I will never order from the store or any Papa John 's for that matter again. She needs to take some anger management classes and Papa John 's would be wise to dismiss her from the company.

FRIENDLY STAFF PROVIDED GREAT SERVICE, VERY CLEAN, STUPID SPEEDYStaff definitely enjoyed what they were doing and each other and personally that makes a difference to the environment. Definitely was a treat to visit.

To me, the taste of their pizzas are not as good as they used to be. Friendly and helpful people. Clean restaurant.

We just started ordering from them again recently. The food is good, but they barely put any sauce on the wings. They also barely put marinara sauce in the little cups they send you with cheese sticks. They have messed up our orders two out of the past three times we've ordered once to the point where I called management and had them send another pizza. There was no problem with the customer service and my issues were handled very professionally. The drivers are always courteous and pleasant to deal with, so kudos to them. The problems seem to be in the kitchen. I'll order from them again just because they are professional and have fixed their mistakes in a professional manner.

Super pizza prompt serviceUnlike Italian Garden 1 1/2 hours to deliver cold pizzaPappa Johns is amazing!