Starbucks - Wyomissing

Really poorly run Starbucks, not that there are too many efficient Starbucks in the marketplace; however this one really stands alone. One of the longest drive-thru’s, constant lines inside the store and forget ordering ahead as you will need to wait for that as well. The workforce is constantly chatting and quite frankly not working smart. If it wasn’t for the constant requests of needing Starbucks in my office I would never set foot in this dump..... SAD!Update 4/3/2020This place is a dump, corporate should come down and just do everybody a favor and turn it into a parking lot. Even with their in store closed due to COVID19, their drive thru backs up where it takes over 20 minutes to get your drink.... must be failing..... SAD!Update 3/11/2021Wrong orders, chatting instead of paying attention to details. Unless you get there before 7am, if there’s any sort of volume the snowflakes melt into overwhelmed disasters. STAY AWAY..... SAD!Update 3/30/2021Unless you get here before 7am, expect to wait 20-40 minutes for unsweetened ice tea, so the more complex the order I would imagine the longer the wait. When I questioned the manager why the delay she informed me “we are a high volume store”. Be that as it may, I deal with Starbucks in Philadelphia, Exton and much more visited locations and when you order ahead on your phone, when you’re 15-20 minutes away, you would expect an UNSWEETENED ICE TEA would be ready. I can’t put my finger on why this location runs so poorly, but lately they’ve been regularly running out of product, cups included.... STAY AWAY...... SAD!Update 9/15/2021The failing behavior continues, this place doesn’t open up until 9am now! What kind of Mickey Mouse bush league nonsense is this? Smarten up or close down!Update 11/20/2021This store can’t get out of its own way. Today was a new notification, they “sold out” of black tea. In reality what more than likely happened is the Gen Z crew we’re too busy running around like chickens with their heads cut off than remembering the simple prep work they need to do. Prior to this visit I was once told this store struggled because it’s a “high volume store”. I’ve seen other Starbucks that would certainly have a higher volume, operate more efficiently. Manage its inventory better, and overall be more organized. It’s very disheartening no one from Starbucks corporate seems to feel the need to address this store, I’m sure they are too busy figuring out what vein, save the earth project they can shove down their customers throats. While I enjoy their products, the unreliability of this location drives me to DD more times than not.Update 4/17/2022The pendulum of reliability of this location continues. It seemed like new leadership attempted to make the process more organized, but the day to day is still sporadic. Watching that place while it’s busy has to be what the deck of the titanic looked like on that faithful night. Now they’ve temporarily closed, don’t ever set your watch to this place…… SAD!Update 10/25/2022Have this at 2 stars now, they’re getting better….Update 4/17/23Good crew in there. Mobile delivery is humming. Friendly group, seem to hold each other accountable. Welcome to 4 stars! You jumped a star starbs!Update 5/21/23Back to 3 star territory. Weekend morning crew is a complete liability over 10 minutes backed up on mobile orders at 6:40am can’t wait to see the disaster the real morning rush is todayUpdate 9/12/23Still really bad here. 11 minute plus delays on mobile orders.Update 4/4/2024Again a pathetic group of people consider themselves worthy of forming a union, they can’t even make iced coffee timely. If they spent a 1/4 amount of time making the drinks instead of complaining, things would be a 1/4 better here.4/5/24So today I decide to give them 20 minutes to make a Trenta. Iced coffee and a breakfast sandwich. Guess what, it still wasn’t ready. This store has to be shut down and retrained immediately.Update 4/19/24This location has seemingly turned order ahead into wait wait waitEven at 6am

The wait time is ridiculous how are we waiting in the drive through for over 15-20 minutes unacceptable

This place is usually packed, so don't go during peak hrs.Dietary restrictions: Almond milk is a great substitute for milk.

Slowest service ever bro… you wait over 20 minutes to get anything

Sat n the drive through for 30min. The manager never scheduled enough people on Sundays. This is unacceptable, i ordered online got there waited 20mins as well. This place really needs to get their staffing in order. If you dont have to, dont go there.