Starbucks Worcester The Cross

The restaurant remains inconsistent, with service quality varying depending on the staff working that day. Some days, the staff lack urgency. I would like to see more plant-based options on the menu. The new plant-based muffin is tasty, but it is quite crumbly. It seems like there may be an issue with the recipe at the factory.

When they have more staff on they’re much better and more organised. I’ve noticed a difference in speed of delivery and quality.

The restaurant doesn't have consistency with their food and drinks. Our wraps were cold, but the drinks were good. There are no healthy cake options available. It would be great if they stocked the fridge more, especially because I enjoy the vegan oatmeal.

I went here for my usual coffee and the staff are always bubbly and nice to speak to, it’s always clean. They are honestly all lovely. 100% recommended coming here plus the drinks are amazing

Honestly this place is all over the place. The staff have no clue what they’re doing. Obviously they all lack training. The food and drinks are good it’s just the speed of delivery needs serious work. A young member of staff couldn’t workout the tills to take a discount off