Tropical Smoothie Cafe - Woodstock

The best place in town! the personal is like family. the smoothies and eating are always delicious. the caffe is very clean and the drive thru is super convenient and fast!

I HATE to leave a one star review. This is a new location with so much opportunity to very profitable and I feel like the lack of management will soon have this location shut down. I'd love to stop here at least 3x a week but they shut off app ordering because they are under staffed. No worries I'll go through drive thru and never get rewards... I drive up, systems are always down, I need to order on the app but they are short ingredients. They NEVER have the oven on so don't even dream about ordering anything other than a smoothie before noon if they even have the ingredients. We have been told on several occasions they turn off app ordering because they are under staffed and can't handle the orders.....yet there's no one in line at 8am and they still have system issues and no ingredients. I'm leaving this review after at least 10 failed attempts to order before 9am. Truly disappointing. Don't leave your generic response I'm not going to respond. Fix it. MANAGEMENT

NEEDS NEW MANAGEMENT!I'm giving the location a 5 star only because I feel so sorry for the employees, and I know they feel bad when they get poor scores. I hope that someone higher up than the regional level (because region is complacent) on the Tropical Smoothie Executive Management sees this. These kids are completely left hanging with no support or direction, trying to do the best they can with little or no experience. Poor or no training, not enough supplies to fulfill orders (ie, no straws, lids, even cups), no planning whatsoever. This place is like Lord of the Flies ..these poor kids are trying to figure things out as they go and doing the best they can without an engaged manager.

These guys were super slammed and still got my food to me on time! Very hardworking and I witnessed them deal with an upset customer in a very professional manner! Impressed with these workers!

First few times we went were good, lately things are missing. This time was the most forgotten in one order. Order 2 Thai chicken salads. Dressings were half full with no lids. And there was no chicken. Ordered 2 smoothies with splenda and they didn't add it so the smoothies were bland. That's lot to forget on a 4 item ticket that's over $26.