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Bidra med feedbackIf you want to wait for more than 40 minutes on a trip, this is the place! also workers have a job. not a good opportunity to start tomorrow, up that spend $10 for a coffee.
I called the day before and spoke to the manager to pre-order the traveling to pick up the next day morning. the load had no warning of the order and made us 30 minutes too late for our meeting. terrible service
The order is always correct. the blonde woman who works the window in the car thru is always very friendly! she deserves a raise!
Everyone one of the workers knows this review was coming. I ordered pick up so I could be to work on time. I ordered at 3:30. I ordered a iced matcha latte with a pump of vanilla. When I got there a blonde girl handed me a matcha lemonade. I was super nice shower them my online receipt and asked her to remake it. They said they would. 10 minutes goes by and no one remade my drink yet. The blonde girl was literally saying “I can’t believe I made a matcha lemonade instead of a latte” and all the workers were laughing as I stood there waiting. The thing was, who orders a lemonade with a pump of vanilla? I don’t know if she was new or just uninformed. I waited there another 10 minutes when this really nice girl not the blonde came up to me: her shift was literally over and she made my drink and made things right. Another nice girl even gave me a gift card and apologized. They were very nice but the other girl was very rude and she seemed like she needs lots of training. She didn’t even apologize when I said it was made wrong. I work in customer service so it really pains me to write this. No, Im not a Karen I am 18 years old. I ordered at 3:30 and left this location at 4:05. I am thankful for the two ladies that helped me but boy this girl really made me mad. This was on 7/5/22 if you could figure out who the worker was : her name is casandra!
Had another customer grab my drink by accident during a busy day and the staff replaced it no charge without complaint, great customer service