Coffee Moments - Wolverhampton

I was visiting Wolverhampton, and on the way back to the car was going to grab coffee for myself and my sister. We came together, a long with my young 4 year old daughter. Once we sat down, my daughter mentioned she needed the toilet. There were no toilets inside, and the nearest was M&S outside, upstairs (which there was a queue for) My sister rang asking how long I 'd be as the lady on the coffee shop at the time, told her upfront and confrontational that it 's not a waiting area and she needed to go but my sister explained she was waiting on me and my child as she needed the toilet before ordering. On the return, we decided to find alternative as my sister was not happy with the way she was spoken to. Up on getting our coats on, the member of staff then shouted over the desk, infront of a number of other customers, to not let it happen again . I explained, we were going to order but due to her attitude we decided to go elsewhere. Instead of understanding, she then persisted to say we had been there 15 minutes and wasted time. I then explained my child needed the toilet, and there 's none indoors and we had to walk all the way to M&S and pointed out, if there was toilets there we would 've used them. She then continued and demanded I cleaned the table, EVEN THOUGH, there was no mess as all we done was sit down, deciding what to order. The over all attitude and persona of the sales lady was disrespectful and rude. She shouted to us infront of customers, told us to clean, an already clean table, and made my 4 year old cry as she wanted a hot chocolate, but we was NOT standing for this level of service, over the fact of toilet use and inconsistency which wasn 't our fault. The place wasn 't busy, there was 2 tables being used with about 2 people in a queue and about another 25 tables free. This was on 28th feb 1.45pm .. I suggest you look at your staff and the way they treat customers or individuals overall... ESPECIALLY children

Took my 2 children here probably spent more than most other people in there. My daughter was having a melt down and wouldn’t stop screaming. The owner came to me and asked me if I could stop my child screaming as his ‘paying customer kept looking at him. I was already embarrassed enough. Will never go again!!!!!!

Coffee moments have the best coffee I've ever tasted, the staff are polite and friendly and I would highly recommend

We use C.M. whenever we are in town. Coffee is excellent and my wife loves the blueberry muffins. We’ve recently tried the hog slices and they are well comparatively to those of Gregg’s. Service friendly and accommodating and staff willing to bring to the table. C.M. aware of the hazards of the pandemic and the establishment observes all necessary precautions, including provision of sanitisers. Thoroughly worth the visit.

Went here waiting for the specsavers shop to open . had a bacon bap which was not as crispy as i would like and had precious little red sauce on . should have gone to specsavers !!