Rubens Coffee - WIRRAL

I have been a regular at this coffee shop since it first opened, but I have noticed a decline in quality, especially in terms of customer service. When I walked in, I saw five tables filled with dirty dishes and the three staff members were gossiping with each other. It took half an hour for some tables to be cleared, while others were cleaned by customers. The girl who served me was incredibly rude, not even smiling as she took my order. She forgot my order and when she finally brought my tea, she did so without a word or a smile. She also repeatedly forgot who ordered what and shouted each drink order to the entire shop. The coffee shop is always cold, the floor is unclean, and the atmosphere is non-existent. I will not be returning.

I have always enjoyed meeting up with friends at this restaurant, but I was disappointed last week to see people bringing their dogs inside. This seems to be a new policy, and I was put off by the smell of wet dog while trying to enjoy my cappuccino. I did not see any signs allowing dogs inside, so I am curious if this is now permitted.

Friendliest staff ever!... couldn’t do enough makes any dining event a magnificent experience!... nothing was too much trouble!... Always an abundance of brown sauce too! 5star service!

Pop here regularly for coffee and a snack. very helpful staff, good service and they always keep the shop and the tables clean and neat.

Many thanks to bebington angela nicole employees that I will make an extra visit this morning. the latte and friendly faces were exactly what I needed! I will definitely be back xx