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Bidra med feedbackI was pleasantly surprised by the quality of this restaurant. The service was top-notch, the food was delicious, and the prices were very reasonable. The bruschetta and mushroom starters were delightful, and the pizza caprina, carbonara, and four seasons pizza were all excellent. I highly recommend this place.
The service, food, and atmosphere were fantastic! I highly recommend this restaurant! We enjoyed a bottomless brunch, which included 4 delicious cocktails and 2 courses for £33. The portion sizes were generous as well! We will definitely be returning soon! Can't wait to come back! X
Warning. Despite their Website indicating they ‘are always happy to accommodate specific dietary requirements wherever possible’ they refused to serve us because a member of our family has a nut allergy. It’s not easy having a nut allergy , especially for a teenager, unable to enjoy the many foods all your pals eat and always having to carry an EpiPen, public rejection only adds to the issues. EstItalian…Please change your website to indicate your Policy so that people don’t rely upon the bookings you have accepted and subsequently refused resulting in embarrassment and inconvenience. Fortunately we were welcomed by one of the other good restaurants in West Kirby that seem to have the ability to cater for common Dietary needs.
6 of us visited here on Sunday evening for my son 's birthday, partly because we 've had a nice meal here before and also because of the 50% off mains offer. The starters were ok but the waitress cleared our plates before my dad had finished eating which we found rude. Then our mains came, again they were ok apart from my steak which was as tough as old boots and definitely not cooked medium. It was that bad that I couldn 't chew or swallow the meat so had to spit it out onto my plate. No one came to ask if everything was ok and when the waitress did come over to ask if we were finished, I told her that I couldn 't eat mine as it was so tough and all she said was I 'll tell the kitchen . No offer of a new piece of steak or a different meal so all I had for my tea was a few fries. I watched her take my plate away to the counter and start cutting it up....as if she didn 't believe it was tough. If it was nice I would of ate it I 'm not going to send it back for no reason , I was hungry!!!! Again she cleared some plates before everyone was finished. We then ordered desserts. After around 20 mins of waiting we were told there would be another 10/15 min delay. For that reason we cancelled them and asked for the bill. The waitress or manageress or whoever she was, brought over the bill and said she 'd taken a small discount off the steak. My husband said no we wanted the steak taken off the bill as I 'd had no tea. Her reply was that it was only half a portion. He told her it was a full portion and as she was tugging the bill out of his hand she said If you say so Unbelievable!!! She reluctantly took my steak off the bill. They also add on a 10% surcharge without any mention which is also based on full price. not the price after the 50% off was taken off. I can categorically say we will never eat here again. I 've never known such poor customer service or rude staff!! There are much nicer places to eat in Westkirby that aren 't rude to their customers!!
Visited as a group of 13 adults and 2 babies (6m and 18m for a big birthday celebration. The service was below par, there was only one waitress that was friendly and helpful (didn’t catch her name but blonde lady who was lovely . Half of the table waited for 15 minutes for a drinks order to be taken whilst the other half had already received their drinks, also 3 meals were that late to be sent out some of the party had already finished their meals by the time they came out. The high chairs provided were caked in dried on food and clearly hadn’t been cleaned, there were also no trays to the highchair so the babies couldn’t eat food for themselves. The 18m old ran into the glass door on his way out and this was witnessed by 3 staff members and whilst the mum was consoling her crying son, not one staff member came over to ask if he was ok! There was also a breastfeeding mum who asked if she could use one of the empty tables with a comfier seat to feed her 6m old, she was made to feel like she was a nuisance and was told she could use a table but they had a reservation, so would need to move in 10 minutes. This is understandable as reservations have to be adhered to, but there was no offer of another empty table so she could nurse her baby without a time restriction (there were other empty tables that could have been offered! Overall the experience was terrible and then the following morning 4 of the party have come down with food poisoning….safe to say we will not be visiting again or recommending this place to friends.