Moe's Southwest Grill - Winter Park

I love this Moe's restaurant. Everyone is so nice and friendly, and the food is also

This specific location looks horrible. The food didn't taste fresh. We were there standing washing the workers, preparing Uber and doordash meals for over 20 minutes before they attended us. Their grill wasn't working, they're was no chips, there were only 2 workers with no help and no sense of urgency for the customers that were present in line waiting on them.

I had a $50 gift card and there system was not working so at the register trying for 15 min I left. Kid did not know how to work the register. SMH

On my birthday I received a free burrito and I went to redeem it for dinner. When I arrived the staff was a bit overwhelmed with a new trainee doing paperwork and a crowd of people following me in. They happily made my birthday burrito and took care of the customers but when it came time to check out, my app coupon wasn't working. The employee leading the team, Cristina, handled the situation very well. Some of the guests were not too patient and she kindly asked me to step aside and assured me we could handle it. She took care of the other patrons, while directing her treammates through orders AND simultaneously got her GM directly on the phone. She explained the situation and that she wanted to comp my birthday meal so that I would have a good experience there. Considering how overwhelmed the team was and her being so young yet so calm, I really find it beyond impressive and encouraging; genuine consideration. I would have paid for the burrito that I ordered but her going above and beyond made my birthday experience really exceptional. It's been probably a decade since I've been to a Moe's, maybe even longer, but because Cristina and this experience. I will be back. Thank you!Kid-friendliness: Highly considerate staff

I really like Moe’s but this location is a disaster. You have a 100% chance of having missing ingredients in your order every time. If you want to save yourself a headache, go literally anywhere else.