Hurricane Grill Wings - Winter Haven

Is my second time that I visit this place and the service is very good and the staff is always friendly and nice, respectful. eating is great. the restaurant is very clean and organized.

Eating was very good! our waitress was very good, that was our first time there, with such a good menu it was hard to choose. I'm sure we're back. I think they'll enjoy this place.

This is a unique facility. the food quality was surprisingly good and the waitress was very attentive to our needs. the music was a bit too loud as it was beeping from the kitchen. overall, it was a good visit and I could have one more meal.

Have ordered a few wings, pommes and a drink to lunch. I didn't get my drink first. when I got my wings, they were sitting in a pure fat plate! the fries were cold and soggy as they were fought for a few seconds only. the personal did not seem to worry about this problem. so much for quality. would not recommend.

STAY AWAY!!!!PSA: I have to give a zero because giving no starts is not an option….Today was my husband and I decided we would go out for dinner and decided to go to Hurricanes because we wanted wings and have been to this restaurant chain before. So my husband and I along with our 4 boys show up to this location at 8:15pm. When we approach the door there’s a piece of paper that states they close at 9:00pm. We decide to just go in as we were already there. I walk in first with 3 of the boys then my husband follows with our baby in the stroller and we stood there a few minutes before we were acknowledged which was off because we were standing directly in front by the podium. Finally a young man looks up and says “Oh we are closed” my husband and I exchange looks and we were in shock that we weren’t even greeted just told “We are closed” after just seeing a sign that says 9:00pm. I felt so embarrassed as my youngest son then looks at me and says “Mommy why are we leaving are we not eating?” I was so upset that I just took my kids back to our vehicle and told them we were going elsewhere. As we are pulling away my husband immediately called the location to ask if they were closed and they stated they closed at 9:00PM!!!!! So my husband proceeds to ask so then why were we just turned away?! He asks to speak to the Manager Lisa who apologized that we were given misinformation but that they closed at 9:00 and last customers stop at 8:45 so no one should’ve told us that! We shared our experience with her and she apologized and said that If we wanted we could go back. By then we had already left and they way we were feeling we did not want to go back! We are very unhappy, disappointed and disgusted with how we were treated. At this point I’m not sure if it was the fact that it was 6 of us and they were understaffed but I would’ve respected a direct response instead of “we’re closed” OR if it was because of our ethnicity. While we stood there waiting a waitress came out from the back to say goodbye to her friends and completely ignored that fact we were just standing there. As if our embarrassment wasn’t enough there was a gentleman outside smoking his cigarette and saw us go to the entrance and when he saw us come back out he asked us “Did they give you guys a long wait?” I told him “No they told us it’s closed” He was in shock and was like “What??? that’s not right?!” We have contacted Corporate regarding this experience and awaiting a response.