Tijuana Flats - Winter Garden

I had lunch last night. We share? nachos and ordered some chips and Queso. The party of two who ordered us got their chips as they sit down. We waited about 10 minutes, then my wife rose up and asked the staff. They said they forgot that we ordered chips. So unnecessary to say, our chips were released at the same time as the nachos. The nachos were terrible. There was so little beef on them, but they were crushed in cheese and salad. When we asked for a refill, paid for big drinks, the server brought the cup back and he wasn't even full. Obvious this memory is cutting corners as they can. To round it off, the toilets were disgusting!!! The men?s room appeared that the toilet had?t seen a toilet brush in a month! The women's toilet was repulsive. Something? had used the toilet and not even the trouble to rinse it. Who does that? Disgusting! It is obvious that the staff do not disturb to check the condition of the toilets. Only a side note, there were literally six guests in the restaurant at the time of our visit, and two pockets on the online order rack. They were NOT busy.

I was extremely shocked how dog friendly/dog service they truly are. Without asking they offered my Pup a water bowl. The general manager I believe his name was Sam was so excellent helping me and my friend feel so welcome and comfortable. The service was so extremely excellent! The food came out so fresh! Thank you for amazing time!

I wish I could give them 4.5 stars. Honestly, they vary according to the staff and manager they have at any given time. Sometimes, I would give them 3-stars and others times a strong 5-stars. So, I will balance it. It is never awful. The food is dependably 4-stars. Honestly, I have been to several Tijuana Flats, and you can't always depend on them. This store is dependably good, and sometimes better than good. That is the nature of chain restaurants.

Great food and great Menu. A lot of options. My wife loved the food. The margarita is very good also. Definitely my family and I will come back.

Don?t expect them to get online orders done on time! Waited about 30 minutes past the ?pickup? time for an order. Location has really gone downhill as far as service goes? been going here for almost 8 years until today?s experience! Also? my wings were raw! Never again!