Hong Chow Restaurant - Windsor

They should consider changing their restaurant concept as they do not excel in Chinese cuisine. The egg roll tasted store-bought and lacked freshness and appeal.

We started by looking at the menus and then proceeded to order. I decided to go with my favorite dish, the house lo mein, along with a spring roll.

We decided to have a nice family dinner together after our father, father-in-law, grandpa, and great grandpa had passed away just a few hours before.

Food: 10/10Cleanliness: 10/10Service: 10/10WTO (What to Order): Sweet & Sour Chicken, Chicken Soo Guy, Beef and Broccoli, Honey Garlic Wings, Kung Pao Chicken ALL HALALDetails: Under new OWNERSHIP and greatly improved food. Excellent pricing for the quality of the food you get. The chicken for example is not processed like most frozen Sweet and Sour Chicken balls. Food wasn't greasy or heavy at all. We tried a large number of dishes and all were great!

We came in to have a nice family dinner after our Dad , Father in Law , Grandpa, Great Grandpa had just passed a few short hours before. There was about 15 of us at one table. We ordered our food and it started to come to the table. One order of lowmein went to one of the youngest of us at the table . He did not care for it and his father said it was flavorless . Therefore it was sent back . However this establishment would not make a replacement order or even let us order a new dish for him at our cost. This little boy started crying because he was hungry and now was being refused food. At which point his Aunt went to talk to the owner about this matter. Needless to say the owner told us to just leave but at the same time expected us to pay for the food we did not get to enjoy. Mind you this establishment was practically empty in the dining rooms. We called the OPP, just to make sure she could not say we were leaving her place of business and ripping her off. The food , what we had of it was for the most part not that special it was mediocure at best. With the police with us we went in and settled with her and the police thanked us for being calm . What kind of an establishment treats little children this way , one that is with a grieving family to begin with ! Needless to say we will never return again . The food here is sub par at best . Customers are treated poorly . (at least we were) .