Fellinis Pizzeria - White Oak

I ordered a chicken, spinach feta twister to only get the wrong one delivered. I called to let them know and whomever answered the phone offered to make another one or get a credit with the next order. I told them I would take the credit. I called in today for lunch, whomever this person was that answered the phone (sounded like an older lady), she didn’t know there was a chicken, spinach, feta twister. She kept trying to tell me they were rolls (I order the same thing all the time). When I told her I had just ordered one, I guess she finally found it. I attempted to tell her that I was supposed to have a credit, and before I could even get 1/2 of my sentence out, she got defensive and said, “If you’re going to do that, you have to talk to a manager!” She didn’t even know what I was going to say because I never got my sentence out! I have never complained, never have been rude, and every problem that has occurred with them has been on their end from their ovens not working to them delivering the wrong order. I was so over the rude treatment that I hung up on her because there was no need for her to be so defensive. I don’t know if she didn’t take her meds or what, but she doesn’t need to take orders. The up side, the delivery driver called me back a few minutes later and offered to deliver the food if I wanted it. I was treated so badly I told her I appreciate it, but no thank you. They need to fire the woman who initially answers. She’s rude, confrontational and defensive for no reason.

This was my first time trying this restaurant. I am usually a nice person and do not like to give bad reviews, but I feel that the community should know about my experience. We started with the breadstick bites, which were very good. The Italian hoagie was interesting, to say the least. It only had two slices of meat, one slice of cheese, lettuce, tomato, banana peppers, and something that looked like ground up raw meat on top (potentially pepperoni, although I have never seen an Italian hoagie like that before). The pizza was missing toppings, had no sauce, and was extremely thin. I can't imagine how it would be if we had ordered thin crust! However, what disappointed me the most was the garden salad. The website advertised that all salads include iceberg lettuce, fresh spinach, tomatoes, onions, cucumbers, eggs, green peppers, black olives, cheese, croutons, and a dressing of your choice. The salad sounded amazing, which is why I ordered it. Unfortunately, four of those items were missing from the salad - spinach, eggs, tomatoes, and cucumbers - which were the main reasons I had ordered it in the first place. I would have appreciated a phone call letting me know they were out of those ingredients, or at least being informed when I picked it up, but nothing was mentioned. The staff members were friendly, but the shop was not very clean. The ceiling tiles were falling out and extremely dirty. The ranch dressing was good, but unfortunately, we will not be ordering from there again.

Great food for a great price . Food: 5 Service: 5 Atmosphere: 5

I have ordered from this restaurant for two years now and every time my pizza has not been sliced. I have had to cut it myself each time. They do make an attempt, but if they cannot invest in a simple tool to cut the pizza, I wonder what else they may be cutting corners on. I am starting to question the cleanliness of their kitchen and utensils after two years of using the same dull cutter. Overall, I give the food a rating of 3 out of 5.

I really enjoyed their Italian hoagie. It was delicious! I would definitely order it again. The service was quick and friendly. I got it to go for lunch and it was a great value at $1-10 per person. I would rate the food, service, and atmosphere all a 5 out of 5.