Kroger Bakery - Westland

Cakes are delicious, I've had dozens from here over the years, nothing but perfection. I buy all my cakes here. The staff is friendly and helpful. I usually get the German chocolate cake but the caramel cake is my favorite.

Kroger used to be one of my fav grocery stores from Detroit to Atlanta. Used to. For the past 10 years I 've grown increasingly dissatisfied with the chain. I 've tried 7 stores in my orbit and all have gone downhill. Don 't get me wrong it 's taken years and multiple trips to come to this decision. Most recently, was a year ago Christmas I ordered a standing rib roast for dinner. They were half price. When my husband brought groceries there was no roast. Yet it was on my receipt. I called and the lady I spoke with told me she was sorry and that it was the n the cooler with my name on it. Sent hubs back to crowded store to pick up our holiday roast. I guess I should have told him what happened because when he got there they charged him! AGAIN. After multiple calls, and getting someone different time, I gave up. No apology and no refund. I took a break from ordering and began ordering once again. I order quite simply because I 'm in a wheelchair and cannot shop comfortably in the store. EVERY time for the past six months I 'm told that I have to pay inside because their machine is broke. Really, you 've had 6 months to buy a new machine if that 's the case. Fast forward to this afternoon I 'm sending my husband to pick up a 1 2 order. Store calls at 1:30 to tell me they 're behind and to come about 3 4 instead. Canceled order and sadly, they have now made my list. I gave them months worth of try 's simply out of the decades of being a good store. It 's time to cut the cord.

Cakes are delicious, I've had dozens from here over the years, nothing but perfection. I buy all my cakes here. The staff is friendly and helpful. I usually get the German chocolate cake but the caramel cake is my favorite.

Ordered speacial cake for granddaughters bday at warren middlebelt. When i picked it up they stated they do not make cakes there I showed her the picture of online order they took on line at that store. She stated someone should have notified me. Adked for manager was told they were not there. Had to leave find a birthday cake. Unexceptable!!!! Horrible service stay away fro there!!!

Terrible! I loaded 6 bags of bottles into my cart, and picked up and disposed of trash in the parking lot on my way in. I get inside and the doors won't open to the bottle return. I had to leave my bottles and walk halfway through the store to find someone. She had no idea why it wasn't open. She asked someone else, they didn't know either. Finally after 10 minutes, a kid comes in from outside and said it closes at 6:00. Where's the sign? He didn't know where it was. I am very angry. If the employees don't know it's closed or why, how are customers supposed to know??