Graeter's Ice Cream - Westerville

The line was out at door at 8pm on a Monday because service is incredibly slow. I asked to sample a flavor and 3 separate employees sampled it before I was given my sample. My friend asked for a double scoop but the cone she received wasn't even filled to the top we had already paid by the time she got the cone so we asked for the 2nd scoop to be added on top. Mia, the cashier, was extremely rude while ringing us out. She knew we were waiting to receive the corrected ice cream and rudely told the next person in line to come to the register where we were waiting for our order without asking us to move or apologizing for our wait. It took 2+ minutes for the second scoop to be added because the worker was too busy talking behind the counter. I hope management checks the camera to verify these facts because serious staffing changes need to be made. We used to frequent this location but we will not be back, particularly because of Mia.

What is the deal with Mia at this location? I grew up with Graeter's and love it but this location gets one star because of her. On multiple occasions I have gone in with my kids and had her make ordering very difficult due to her ridiculously strict adherence to made up rules. My kids are young, I want them to be able to get two flavors, or maybe a milkshake, without receiving an insane amount of ice cream. But, when I order a double scoop and ask for two half scoops instead (and make it very clear I will happily pay full price) she REFUSES insisting that scoops have to be full size. Like why? Can someone at Graeter's explain what the heck is going on here?

Best ice cream evercreamy fulll of flavor tons of chunks way better than ben and jerry's

Literally the best ice cream shop there is. All of their flavors are amazing and although it may look pricey, they give you BIG SCOOPS. I personally like to get the Peanut Butter Chip flavor even though I don’t necessarily like peanut butter. The Peanut Butter Chip here is SO GOOD though and is the only peanut butter I will eat.Their signature flavor black raspberry and chocolate chip soloes everything though. They know how to make it good and everywhere else I’ve been has black raspberry chocolate chip that can’t compare to this one.Interior and seating is nice too, the place overall is quite big with outdoor seating as well. This place is usually very crowded but the line goes by quick and everyone just wants to have that Graeters fun.

Decided to drop in to check out the Westerville Graeter’s . I was greeted by Jaylin, he’s been working there for around 3 years. I ordered the Love Boat Sundae with Black Raspberry chip and Black Cherry chip. Both had great flavor and huge chunks of chocolate mixed in. The only thing wrong was the little candy hearts were harder than a rock. Time for a fresh batch, otherwise a great experience.