Soross - West Oxfordshire

Just had the most horrendous customer experience with Soross chicken in Carterton. Ordered food at 18:20, when I called up 20:55 (over 2 hours and 40 minutes later) to see where our food was it was diminished that it is out for delivery and I should be lucky that it was. A similar thing happened a few weeks ago and I let it slide as it may have been a once off and they were busy, the food arrived cold and stale which we did not eat in the end. This time I asked to speak to the manager who then handed me to (I am assuming the owner) when I asked for a refund due to the long wait and that this was the second time this has happened, to then be verbally abused by him. ABSOLUTELY TERRIBLE CUSTOMER SERVICE and I will not be buying there again or recommending them to anyone else.

Food is always good now. Forget the old reviews. Lovely chicken and nice people. Reccomend for a takeaway

Ordered 1 burger and 1 chicken box meal....... 1 hour 30 mins later later we phoned to see where it was! We was told there was a delay so please wait another 20 mins...... Absolute joke..... Please don't order from this circus of a business

The service is lacking and slow. The quality of the food has declined, so I won't be returning soon. It's also frustrating that there is a delivery fee regardless of the order total.

I think judging by the reviews there seems to be a vendetta against this establishment. Probably by other jealous takeaways in the area. I have used Soross for many years and can honestly say I have never had a bad meal. Always great food and helpful polite service. Great value for money. The establishment is well presented and always clean. I have recommended to friends in the past and they have always enjoyed the experience. I can’t comment on the delivery service as I have not used it. Keep it up Soross and ignore the less than complimentary reviews.