Cheesecake Factory - WEST NYACK

I use to love these places with the most American options. But management just didn?t care about our horrific experience. The Hibachi steak was rare and they just didn?t care I ate it as I was starving. My video might be censored soon of the truth of theflies? The video doesn?t show how bad it really was. This was August 15, 2021 after a trip back from the city. It was the firsttime in years that I came here. It was horrible and I could not finish my meal. Where was the health department? Why didn?t theyeven care about our experience here? Our meal should have been on the house.

A real bummer, I?ve been getting the chicken chipotle pasta since I can remember. That?s the only real thing I eat, my last two experiences ordering the pasta has been very underwhelming. The pasta has been beyond dry, def missing the zing and the pastafeels twice cooked. Really bummer!! Edited as of 7/12 I reordered this dish, with special instructions to include ?moresauce?, unfortunately same luck as last. I just don?t understand really, it was such a simple and delicious dish, now it?s superdry and gross. Definitely not how it use to be, real real bummer .

Ordered a regular meal and received the lunch special. Waitress was nice and spoke to the manager. She came back and apologized for the inconvenience. Instead of charging for the lunch special that was served , I was charged the dinner price. Consolationfrom the manager was two extra pieces of burnt very greasy fish to take home. Hence to say fish went into the garbage. Didn?t have the patience to discuss further. Won?t be coming back. Poor managerial customer service?. I would have been happy with aprice adjustment.

Pleasant atmosphere and a really on-point waitress. The food took a little bit but this place is always busy. All the plates came out hot and the food was tasty and properly made. We tried to cheesecakes and were thoroughly impressed by the quality andflavor. These places can be a crapshoot sometimes, especially when it?s especially busy. But this visit was pleasant.

Great place. Our waiter Mathew was the best. Food was delicious. A little warm on a hot day but other then that great experience.