Hong - West Lothian

We ordered 2 x 1/4 duck with pancakes and prawn crackers for delivery, after an hour we received 1 x 1/4 duck with no prawn crackers and no pancakes. I returned the food to the restaurant to be met by the new owner who adamantly stated that she was not yet trading and that the food came from another takeaway! whilst I was in her prep kitchen a chef came out with a bag of food and was promptly sent back to the kitchen by an elderly gentleman who was bagging prawn crackers then amazingly a delivery driver turned up to collect it, yet Anna (owner) was not trading . Never before have I received a takeaway from a Chinese restaurant where the food is delivered in a polystyrene tub. It was so cold that I very much doubt the owner has a food safety management system in place. would be worth a visit from West Lothians EHO. Avoid like the plague

If I could give this zero stars I would. I’ve been ordering from here once a week for around a year and food was brilliant until last nights experience. I placed my usual weekly order at around 9:30pm due for delivery around 10:25. It didn’t turn up until 11pm when the restaurant was closed and I couldn’t get through to sort my problem. When the food arrived it was blatantly from a different Chinese restaurant, as I said eaten here regularly for around a year, I know the food and this was definitely not Hong’s food. The curry sauce was different the noodles where different everything including the packaging was different. For some reason the delivery driver must have went to a different Chinese restaurant and bought what I ordered to replace my order that he probably gave to the wrong person or something. Knowing he couldn’t get the restaurant to fix it because they where closing he tried to blow smoke up my a and cover up his mistake and ol he couldn’t of gone to a more disgusting Chinese. The scary thing is I have no clue where my food came from last night as the restaurant will not pick up the phone

Would give minus stars if it would let me!! Thought we'd have Chinese instead of traditional Christmas Dinner this year. Preordered food at quarter past 4 for 7:30pm delivery, phoned at 8pm as still hadn't arrived. Girl said it was with the driver, fine. Phoned again at 8:50 to be told they never actually received our order. Was then asked to contact scoffable for them to resend my order, not a chance with a 4 year old tired and hungry. Will never order from here again, busy or not, I was blatantly lied to being told it was with the driver, then it suddenly disappeared? Absolute joke.

Instead of the traditional Christmas Dinner we thought we would have a take away we'll fist it was late and when opened the box to find curry sauce over everything after cleaning what we could of the containers, we then sorted everyone's meals out and within minutes the majority was thrown back in the box as it was awful the curry tasted of soap, shredded shoe leather o sorry chicken was awful and the aromatic duck was burnt black as for the crispy wun tons well they just took crispy to a whole new level. Would strongly advice folk to avoid this place in all accounts. We would of enjoyed a chopped pork n tomato roll much better.

I had a take=away delivered. there was a tiny fly in my chicken and noodle soup. The main course wasn 't very good . The batter on my crispy lemon chicken was soggy, not crispy and the chicken was quite tough. It was luke warm. I have given three stars for the service because it was delivered quickly by a cheerful man.