Chipotle Mexican Grill - West Lafayette

They are usually out of something. Thursday it was meat. Today it was crunchy shells. A month ago it was kids soft shells for quesidilla. It always busy. We need another on the West Side (not campus).

Ordered food from DoorDash and the food we received was not cooked properly or had some contamination. All four members of my family had severe stomach ache and diarrhea. Reached out to DoorDash and they are asking for a hospital visit documentation to look into this.

The last 5 times I have visited this location (this will be the last time, should have been a while ago), I put in an order and I am always missing something. They say that they are out (mostly of fajita vegetables and vinaigrette) no matter what time I go. The fact that they don 't even tell you that they weren 't able to include everything in my order at pickup is very frustrating. They also barely put any chicken in order when it used to be an actual scoop. I also accidentally ordered pickup instead of the drive thru and the response to the mistake was that they couldn 't get it and I would have to come inside because it was hazardous since they were preparing food . However the pickup is just around the wall and they go out there to put the food there in the first place. I normally wouldn 't mind coming in, but the reason was ridiculous and I had to run in with my sick child strapped in the car so I would assume that would be more hazardous . Anyways, do not recommend and it gets worse every time I go.

It was not a very good experience at Chipotle this evening. It appeared they certainly had enough workers, and yes, they were busy, but that was the worst bowl I've ever had there. The Barbacoa was way overcooked. They were out of guacamole at 5:45 in the evening. It looked like they had never gotten the trash out from lunch maybe. I'm not sure how it could have been that full before 6. A lady tried to put her drink in the trash, and it spilled on her. It was not great.

This chipotle specifically is ALWAYS out of several ingredients and never have guac because it needs to “cool to temperature”. I understand it takes a lot of time when it comes to prepping the stores ingredients, however, it’s happened multiple times where I come and they’re out of half of the ingredients no matter what time of the day it is. The workers can be pretty disrespectful as well and be stingy with the portions. I understand it can get busy and customer service is not easy, however, taking out your frustrations on a customer seems to be the trend here. I recommend purdue students to just go to the chipotle by campus and not waste gas to go here, because at least they typically have all the ingredients you’ll want in your bowl.