Jersey Mike's Subs - West Jordan

I was picking up an online order that was about $53.00. I have a son who will only eat sandwiches with cheese on them and nothing else. Since this is not an option offered online, we 've always placed the rest of our order and then requested the bread-with-cheese sandwich and paid for it at the counter. This evening a young man who said his name was Hayden, and that he was the manager, refused to sell me 6 inches of bread with a slice of cheese on it. I reassured him I would pay for it, but he said he had no way to ring it up and would therefore not sell it to me. I told him that we 've done this many times before and the Jersey Mike 's employees have always worked with us, usually charging around $5. He still refused. The two younger men who were working with Hayden made suggestions, like ringing it up as gluten free or some other item that would be comparable in price. Hayden refused. I was getting really annoyed and asked him to please figure something out because I knew they had the items I wanted, and I was willing to pay. He would not. He just asked if there was anything else he could do. I told him he could give me his manager 's name and number. He told me the manager is Eli and I can call on Monday to talk to him. This is obviously unacceptable customer service. I spent upwards of $50 on sandwiches from your shop and your employee couldn 't be bothered to sell me bread and cheese. What a piece of garbage.

Customer service great the guy would talk to me while he was making my sandwich while I was interrupting him you gave me tips on what sandwiches I might like because it was my first time trying Jersey Mike's sandwich made right in front of me cooked fresh bread good cheese onions all of it cooked perfectly I ordered this at 4 o clock September 21st 2021 I should have gotten the guys name excellent service

I’ve had a few good sandwiches from here, but the place is kind of gross like there are random pieces of cut meat and cheese sitting around. I ordered on door dash once and the food was an hour late and they gave us the wrong food. Today there was a long dark hair in my husband’s Philly cheesesteak. I would recommend going to a different location.

Ordered two sandwiches tonight through delivery. App said delivery didn’t work, so we changed to pick up. One sandwich was gluten free and the person working said he hated making gluten free and told my wife they didn’t have gluten free bread(she has allergies and can’t have regular bread). Won’t be back now and we have been regular customers.

I was excited when this location opened. Not so much anymore. First, it 's rough right now getting employees, I get it. They are slow. If you 're ordering online for pickup add a good 5-10min to the estimate because these kids make sandwiches in slow motion. It 's like they individually pick out every piece of shredded lettuce and place it individually on your sandwich. On my final visit to this location I ordered online. I get the Italian add Cherry Pepper Relish and Jalapenos. In the notes I always type Lots of jalapenos please. Otherwise I 'm likely to get a line of socially distanced jalapenos which I will taste in one out of five bites. I want jalapeno in every bite. Well as I pick up I give one of the employees my name and she kind of rolled her eyes at me, but it was weird so I was wondering if I was reading into it too much. I get home and start eating my sandwich. Two bites in and no jalapeno yet. So I stop, open up the sandwich, this is a regular size which they cut in half. Each half of the sandwich has a single jalapeno slice on it. So I know that they saw that I wanted jalapeno at the very least. Even if I hadn 't asked for lots of jalapeno this is an unusually small amount. I feel like they did see the note and decided to show me what I get for asking for extra. Anyway, they miss ingredients and screw up the sandwiches at too high a rate for me to trust that what I order is what I 'm going to get.