Wingstop - West Hills

The restaurant's food is good and orders are always correct. The staff is friendly, but the service can be slow, especially on busy days or nights. The managers should step in and help during these busier times to ensure efficiency. The cleanliness of the restaurant could also use improvement - there are often sticky and wet countertops, trash from straws at the drink station, crumbs on the tables and floor, etc. I usually opt for takeout instead of dining in, despite the ample parking and convenient location in a large shopping center. This could be a great place to eat if these issues were addressed.

I have never had any issues with this restaurant personally. The staff is always attentive when I go to pick up my order. My only complaint is the wait time. It's amusing to see negative reviews because I believe that people who enjoy eating wings can be difficult. I understand it can be frustrating if you didn't get enough ranch or flats, but overall, you are satisfied after enjoying your wings, fries, and a drink. And what's next? You end up ordering again. So, let's put a stop to the mediocre reviews and low star ratings. If anything, Wingstop should consider adding a tip function on their website so we can show appreciation for the consistent quality and service they provide.

I am writing this review while eating. I ordered 15 peaches and received almost 20 wings instead. The order was estimated to take 45 minutes but was completed in about 30 minutes. This place has never let me down and they exceed expectations. They are better than the Reseda or De Soto locations. I always like to mention that my ranch dressing was filled up to the top and didn't spill over.

It seems as if there was a premise to work rudely and meanly. they also asked that fries be made crispy and wings well, and neither were

I ordered only ranch and veggie sticks. It took them 15 minutes to give them to me as if they had to prep them or make it from scratch. This is the 3rd time I come to this location and I have some type of issue.