Cold Stone Creamery - West Hills

Todays I had the worst experience the guy who help me did my order wrong on top of that he was charging me more; I also show him a coupon I had and he said he couldn?t take it as I get Gotta Love it and walk away. When I try my ice cream was awful he putalmonds which I did not ask for and my ice cream did not taste nothing like it always does.

Such a amazing a great place to stop at. All three employees were super knowledge and very fast workers. Great place to goto.

They close at 10:30pm. I'm here at 9:30pm and it's closed yet online says open?? Very misunderstanding. Just wanted some Oreo ice cream for my pregnant wife. Now she's mad at me and won't talk to me because she didn't get her ice cream. I hope it was worth it.

The store and tables are so old, restroom is extremely dirty! I’d never ever go back!

Ordered a birthday cake for two birthdays at one party on Wednesday and pickup on Saturday the night of the party. Go there for pickup and waited twenty minutes they couldn't find ordered cake. Finally the young manager comes out with no cake just a routine apology can't find order or cake. Offered half price blank one and will decorate Happy Birthday on cake. It was better than nothing from a dysfunctional store. They don't accept credit card payments online.