Gōng Zuò De - West Hartford

All the negative reviews are pre 2023. So maybe COVID related. It seems as though all the problems have been fixed. I’ve not been to BPK in at least two years and I was a regular customer. I ate their twice last week. Food was good the place had been renovated, it was clean. The menu isn’t as extensive as it was (hey stick to what you do well). It’s worth giving BPK another try, I’m glad I did

Waitress was nice. Waited 40 min for stone cold eggs and banana pancakes were made with hard plantains. Cook said that was what they use for bananas. Weird to say the least. And, the bill was wrong 3x.

Staff very kind. They do the haircut as I desire. I recommend them.

A couple of months ago, my co-worker and I went to pick up soup for lunch. We only had a short amount of time to get back. Upon returning to the office, I saw that I got clam chowder not the potato soup I ordered. I am allergic to seafood. I called and because I did not have time to go back, I was told the cost would be returned to my bank card but it was not done. I tried to give them the benefit of the doubt but after 6 days, I called again and was assured the credit would go back on my card. Still no reimbursement. This is a poor way to handle customer service.

To say that this place has changed is an understatement. Food was lukewarm, place was dirty, restrooms were a wreck, waitress was slow. Salmon burger was lukewarm at best, sweet potato fries were cold, chicken and waffles were warm. Have to admit, I’ve never had chicken and waffles with four different parts of chicken, all with bone in. Quite the mess to eat. Average taste. Food took almost 40 minutes with no update from the waitress. Waitress took our order, brought our order, one refill, and the check. Never checked on us (at all! . Used to be a favorite of ours, but looks like the new owners don’t know what’s going on. I anxiously await an explanation on TripAdvisor. If you have a choice in West Hartford, there are plenty of other restaurants. Sorry a blue plate, you won’t be seeing us again after many years as customers!