El Pollo Loco - West Covina

Horrible customer service got no order right I ask for 2 Brec Burritos no rice extra beans. They repeated the order perfectly beans n cheese Burrito great I came home there were about 3 whole beans all rice no cheese in one of the burritos and when I said, thank you got the order I got a dirty look I will never go there any more they should go a whole new staff really bad service it totally suck not worth a penny or my time.. Anthony

This is one of the worst El Pollo Locos in the area. I was here yesterday and everything they had was chickens. You couldn't order anything else. I came to lunch today, and people waited 15 minutes for pickups. On several occasions I did not get any utensils in the drive thru, or said that they were made of almost everything you can imagine (e.g. chips, salsa, chicken, big cups etc., etc.). .

Rice is hard and the service is not so great today.

They got one star for false advertising. Came here around 9:30 2/20/22 to my surprise they were close at 9pm. They need to update website, Google search, and stickers labels around restaurant about time change from 10pm to 9pm.

This place sucks big time, bought spicy chipotle chicken avocado burrito and there was no meat or avocado muchless it being spicy. I took it back and all I got is a very very tiny piece of avocado, barely any chiken and yet again it was not spicy. I will not buy nor will I ever recommend this place to anyone