Tokyo Grill - West Columbia

I love the Tokyo Grill. Not like some places hit or miss This place is always a hit. Perfectly cooked Hibachi Steak? Thank you.

Great food that is definitely worth waiting. I went in without expectations and was definitely not disappointed. I had the chicken, steak and shrimp with a few Entrées Oktopus balls, 2 spring rolls and 1 egg roll). The food was certainly a 7/10. Will definitely return to this place.

I am not one to complain. After a long day low blood sugar I was in urgent need of food. I love Tokyo Grill and I, myself, have chosen to be a customer for years. I tried to call ahead at 9:15 so that I could pick up my order and get out of the way of the employees because I knew it was about to be closing time. No one answered. Granted, I recognize that this is very close to close. I have previously worked in service industry and bar industry for many years I know it can be frustrating when someone comes in late. This photo was taken at 9:21pm when I tried to enter the building. As I pull into a parking spot, the employee seen sweeping in the back of this photo moved towards the door and locked it as he noticed I was coming into his establishment. l still proceeded to get out my car and try to go in to order, because surely, he wouldn?t lock the door while I?m 3 feet in front of him. Sure enough, the door was locked. He then proceeded to act as if I wasn?t standing at the door. In anger and absolute disbelief at the terrible customer service I had just received, I did honk my horn a few times leaving when driving away from the restaurant. My response was not in any way appropriate, however, I was just truly shocked that my presence was blatantly ignored and the door was locked while the employee actively makes eye contact with me 3 feet away. ? the time in which I pulled out of the parking lot was 9:25. The business hours for this store location are 9:30! I am an extremely reasonable and understanding individual. I would have even understood if the night was slow and they wanted to close a few minutes early and had already throw the food away for the night. Again, I myself have also worked in the food industry before. Knowing in moments like this, he could have easily said, ?I?m sorry ma?am, we?re closed.? I have NEVER had an employee lock their establishment while I am just a few feet from the entrance. Overall, I?m writing this to ensure the owner is made aware of the actions and disrespect that was given by employees of this restaurant on the night of July 26th, 2022 at Tokyo Grill on Augusta rd, located in West Columbia. The experience I had tonight has tarnished my want to ever give my business to this location in the future.

I like that they let you omit whatever you want to omit without any problems. I always ask to leave out onions and they do. Orders come out pretty fast. Food has always been hot and doesn't seem to just be sitting for long periods of time. Only thing I don't care for is the drink and condiment section. Sometimes it's not always as clean as it should be.

I managed to LOVE the WAREN and the SOME of the STAFF if I have a GIRL who cares that it is not so much that it leads DIRTY looks and is very much fun,