Chipotle Mexican Grill - West Chester

Avoid this place at all costs. The dirty kitchen counter was a red flag from the start. Not a single table in the dining area was clean. To top it off, the food was served cold.

This location really needs to be shut down. They have a new general manager, but things haven't improved at all. The rice is consistently hard and never cooked properly. There’s only one person working, which makes the service slow and frustrating.

The staff seemed quite out of it and unaware of their surroundings. The chips were extremely stale and had a rubbery texture. One of the servers almost poured an entire bucket of sour cream onto my dish before I could stop her...