The White Horse - WELWYN

I love the white horse, I think the staff are friendly, the food is great and the atmosphere is lovely, it is a great local pub. But, as someone else stated, Christmas Day was really poorly managed, and as a result we were left waiting on starters until 2:10, our booking was 12:45… we were not asked if we wanted anything in the meantime, and only got one round of drinks (no coffee/tea with dessert). I really want them to get that sorted, I had worried about Christmas Day, and going out instead of being at home and afraid I was right to worry. Please focus on managing tables as a priority, and managing the flow, you could really make it great, but until then I can’t recommend going there for an occasion.

The experience was absolutely terrible. We had a 1pm reservation for our family Christmas Day celebration, but our starters didn't arrive until 2.30 after we had to ask three times. It was clear that they were unable to handle their bookings, and the meal was definitely not worth the cost.

We went to the pub to celebrate my Father’s birthday. We should have realized that something was off when there were only two tables eating on a Saturday lunchtime, the first weekend after pay day! The service was very slow. Although our table was booked for 12:00, our main courses were not served until 13:36, causing our one-year-old to become restless. We had starters during this time but the mains still took too long. The staff never offered an explanation for the slow service, only apologizing. The waiter seemed uninterested. The food was average, nothing special. Unfortunately, we will not be returning, even though I had a great experience there a couple of years ago when the pub was busy.

Not at all happy. Such a pretty pub and great atmosphere. But the food was awful. Ordered Fish Chips.I was presented with the most cheap, tasteless oven chips (worse in quality than the supermarket own brand around the corner (tesco), overcooked) and a spoon of plain peas. The fish was literally annihilated and over cooked and 80% batter/ grease. I was so disappointed. My father had the steak pie which was almost as bad. We just looked at each other and sighed. Probably the worst food I have ever encountered in any pub restaurant and needless to say will not be going back. Def go for drinks but not for food.

Attended the ‘launch’ of the new menu Waited at the bar 10 minutes to be served First menu choice not available Run out if Apple sauce for the pork starter I was told they realised they had run out of my main course selection as they were prepping it Wife’s food barely passable I didn’t eat !!! Very very disappointing