Nando's - Welwyn Hatfield

We thoroughly enjoyed our sharing platter. Extremely good tastes. Lovely chicken and the sides. However our evening was spoilt by not being able to pay with a gift card my partner had been given.

Came for food with a friend, ordered through the app no problem. Waited for our starter and drinks but they didn't arrive; our meal came first. The woman who served the food, instantly walked off no chance of mentioning that drinks and starters were forgotten. Chicken looked pink had to send it back. Food was standard the same server cleared our table and then was to lazy to come round to get the sauces she went through the display frame instead. Resturant wasn't busy. And two other tables were complaining about missed items they had ordered.

Visited here with my boyfriend whilst in the area as we are not local and you can’t go wrong with a nandos, the staff were friendly and attentive. As a new pescatarian I tried the imitator wrap and I have to say I couldn’t eat the “chicken” as it was hard and left a funny taste in my mouth. My boyfriend enjoyed his meal and we had a lovely meal all together.

Arrived at 12.30, was seated whilst I waited 35 minutes for my girl pal to turn up! Staff were kind and didn't fuss me but kept checking that I was ok. Once my friend arrived we ordered quickly, and as usual, and as we've come to expect, food arrived within minutes and was piping hot. Delicious vegan options, the Imitator is just my favourite! Always been really lucky with staff and service.

We were the second table to order during the lunch sitting today, after ordering we waited over 30 minutes for our food. Nothing came, we then spoke to staff who told us it would be another 10 minutes. (Presumably because they’d forgotten to cook the food! While other tables that arrived well after us, were all getting their food. Finally after 10 minutes one chicken dish came out, with none of the accompanying sides, etc. so we asked for a refund and left. Given there were two adults and two young children in our group it was additionally disappointing that the staff made no effort to ensure our food came in a timely and correct manner. Or even to check if everything was ok.