Burgerfi - Wellington

The food was good and environment was clean. The shakes are always made very well and don't dissapoint. The service was very nice and the counter-person who took my order, named Nico, was respectful and kind.

Family- friendly service!! The employees were so kind and went out of their way to tell us about deals and save us some extra money. Definitely recommend to anyone looking for a good burger.

I have gone to Burger Fi many times but sometimes their service lacks a bit. The most recent time we went they forgot about our milkshakes so we had to remind them to make them and they make our fries wrong. But overall I enjoy coming here to eat!

If I could put no stars I would.. This is the worst experience I?ve had at this burgerfi? not our first visit here normally we are satisfied but not tonight. we arrived at 8:30 and we were told that the nothing fried was being served.. I really hope they were honestly out of everything fried and not just saying that because they were too lazy to make fries. 7 employees and it took 30 minutes to make two burgers. I didn?t even mind waiting, what made me really irritated was when their friend came in which arrived much later than us. They made her burger ready before ours and no it wasn?t a mobile order. Then someone elses burger was ready before ours. It should be done in the order the orders are placed. We had asked where our food was and they said our burgers were too complicated to make.. We ordered the ceo and swag. Never had that problem before. Perhaps if they weren?t too busy cleaning up way before closing, they could have had a better service. It?s not that sanitary to be handling chemicals dealing with trash then handling customers food without a glove change. I get it?s the end of the night and everyone wants to go home but do your job first when customers arrive stop cleaning attend to your customers then you can continue cleaning without any cross contamination issues. Photo attached. My ceo burger that was ?too complicated? to make only has a beef patty and not what is included for the ceo burger. Same with my second burger we ordered which didn?t have all the ingredients. Its unacceptable to not include everything on the burger because you are ripping off the customer. The burger wouldn?t be ?too complicated? to make if they didn?t clean up everything and then we?re too lazy to get out the ingredients to complete the burger. Just completely unacceptable especially on a Thursday night. The order was under Jay so you can confirm we were there and I still have my receipt which I would like a refund.

We had a great experience at BurgerFi today. Rachel, the manager, was amazing. She went about the dining room a few times, cleaning and checking on all customers. Sofia did a great job with our order, and everything came great! All employees were like a team, and it showed. My wife and I were really impressed by the great customer service the high quality of our foods.