Tim Hortons - Waterloo

Wish could have given in negative, if that was possible. The staff here keeps on changing, at times they are some nice people but some are extremely rude. It depends on your luck whom do you get. There were two new women working this time I went. Rude to a level where one of the girls actually said me to “Get Lost” and bashed the door behind her. This was because I complained about the coffee, no I am not exaggerating believe me she literally said me that they make 100 cups a day and she doesnt know what problem do I have.My coffee was extremely bitter, one can say strong, like it had a burnt taste at the end, it was really bad. She remade the coffee and to her solution the problem was sugar, so she decided to add 8 pumps of liquid sugar now, right infront of me without asking. Now the coffee was like drinking a sugar syrup, I asked for my refund and she got super annoyed. I believe this is how they behave at the end of their shifts, but the “Get lost” in the end was so disrespectful, like how can you say that to your customer.I dont know where to put a complaint but this was heights. Worst place ever!

2.05 for large coffee box 2.07 debit . is updated with debit change. plus very slow when it's not even a ride through?

I checked this place a few years ago, but I want to check it again. I would have rated it four stars, but I didn't. pros take service very fast, double check to ensure that the order is correct, are courteous and friendly. can't be a big enough device. Although it seems that people take out their food from what I have observed. propulsion thru would be useful. also the organization of the lines was initially confusing for me and can be for others if it first time in the facility

Nice tom hortons with friendly and helpful staff. customers were even nice!

Tim's have lately started confusing with all the same looking drinks with such complex names. I think they need to start making something different than just another iced coffee .. also please train the staff to not load iced coffees with 'Ice Cubes' .. it dilutes the taste of the drink that should shine more than the floating cubes of water.