Starbucks - Waterloo

The person at the register today, who I believe was named Sean, was extremely pleasant and helpful when I went to order a drink. They were very patient with me as I took my time deciding what to order. The service was quick but also top-notch quality.

A convenient location in uptown waterloo with amazing staff! Dropped by for my Starbucks fix around 11am there was a bit of a line. The lady who took my order the gentleman who handed out my drink were super friendly. Another worker also gave each person waiting for their drinks a cookie I waited around 10mins for my tall caramel frap! Check out my IG page @kellychows for more! ?

I often visit Dieucks restaurant, but today I had the worst service experience. Janice, the employee I encountered, was extremely unpleasant. When I asked a simple question about using my loyalty points during a service outage, I received a blunt and unhelpful response. I was told that since they couldn't accept debit payments, they also couldn't accept loyalty points as payment. When I mentioned my dissatisfaction to other staff members, they replied dismissively saying it wasn't their problem. I used to be a partner at Dieucks and I know how things should work, so I will be returning to discuss this issue further.

I frequent this restaurant for its strong coffee, friendly staff, and my wife's favorite London Fog latte. I have to deduct a star, however, as I noticed a roach during my lunch break, which is not a good sign. I understand that businesses are facing challenges due to COVID-19, but I hope they are able to address this issue soon, as this location is very convenient.

Usually love this Coffee shop at Waterloo Square. Good coffee friendly staff. BUT today no toilet paper in washroom (which I only noticed TOO LATE). Dirty patio tables and overflowing garbage containers. Not exactly what you want to see in this post COVID world.