Ben Thanh Biān Chéng - Waterloo

The hostess was not friendly, she did not greet customers with a smile or a simple hello , Good evening, how are you? . First thing that came out of her mouth after we requested a table, was there will be an 18% service fee on top of your meal. When asked what the fee was for, she said it was a mandatory tips . Her tone was like we 're busy, stay if you like and leave if you dont. Many would be customer chose to leave. We stayed because we thought the food would be worth it. When the food came, it was another disappointment. The food was cold. Vietnamese soup base dish doesn 't work when it is not served hot. Never again coming to this restaurant. This resturaunt give Vietnamese a bad name. I feel robbed for having to pay 18% tips on mediocre food and mediocre service.

We been here so often since 2019 and quality is good , services is excellent but something change since pandemic and high inflation in canadaOur server are excellent in services even tho the food have nothing to do with his servicesLet me put this way , if the food is bad , kitchen fault not the serverHe rectified the situation by not charging us for that dish but I feel bad since he have to pay out of his own pocket.We did leave him more than 20% tipsAttached are the both picture what they showed (what we get back in 2022) vs what was deliveredIf you are Asians heritage , you can tell this is beyond dry chicken , very dissatisfied with the kitchen foods

Authentic and tasty Vietnamese and Asia dishes. Friendly and wonderful service.

Went there with my family. BIG MISTAKE. They were about to close so we had to pay ahead. Since we had two small children who were very hungry we paid in advance for their convenience. The waitress was something else, she just did not wanted to be there working and serving customers. Rude. Restaurant floor was filthy dirty with scattered food and napkins. Food comes in, where portion of it is practically falling off the plate. DISGUSTING. They bring your order and do not give you any plates to eat. You actually have to ask for it. waitress is so clueless, even when you ask for plates, she pint at the plastic knives and says why these are no good for you . We had to spell out PLATES TO EAT . Food is the worst, we all got sick from it. How is this place operating.....amazes us all!

Showed up with a group of 6 and was told there was a 18% service charge because of our large group. Offered to sit a two different tables and told would still be 18% charge. This is extortion plain and simple. Would not reccomend. Many other Pho places that would welcome the business.