Taco Bell - Waterbury

Noon on a Monday, no cars in the drive through yet no one's here to take the order. It's like no one came to work today.

I placed an order online and when going to pick it up they gave me the wrong order. I went inside and the person's order that I had that was wrong had the same first name as me so they confused it. they were still able to make my order fresh and hot after the fact but it was frustrating because they didn't even check the last name and assumed I was the right person for the online order. after they gave me the correct order everything was made right.

Walked in didn't automatically get greeted, once the girl noticed us she FINALLY said hello.Once she said hello she started taking our order without putting it in the system.Asked us twice what we wanted and it STILL was wrong.Wrong meatWrong fixingsAll wrongHad to have them remake everything all over again.

If you want Taco Bell, this isn't the one to go to. It's always out of ingredients or the food handlers don't make it right. We order two grilled cheese burritos, one chicken and one steak. How is it that one has the grilled cheese on the outside and the other doesn't?

Rude staff. Hangs up in your face when you try to call. They will not take ur order at register they make everyone order at kiosk. Too busy laughing and talking to take orders or even speak to customers. Also when you order something they don’t have and u don’t know about it bc they won’t take orders they keep the money telling u to contact the app which will not respond to ur email. This place stole 4 dollars from me and heard nothing from the app.